Shipping policy

Shipping

Where do you ship?

We plan to ship orders within the United States.

Additional shipping locations may be added over time. Available shipping options will be shown at checkout.

When will my order ship?

Sookies works in small batches and limited drops.

Most ready-to-ship orders will be packed and shipped within the timeframe listed on the product page or at checkout. During launch drops, shipping may take a little longer because orders are packed carefully and in batches.

How much does shipping cost?

Shipping costs will be calculated at checkout based on your order, location, and selected shipping method.

If we offer free shipping for a specific drop or order amount, it will be clearly stated on the website.

Do you offer local pickup in NYC?

Local pickup may be available for some drops or special orders.

If local pickup is available, it will be shown at checkout or announced before the drop.

Do you offer local delivery?

Local delivery may be available for select NYC orders, events, or larger gift orders.

Please contact us before placing a large or time-sensitive order.

What if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery.

Include your order number and clear photos of the damaged item, packaging, and shipping box. We will review the issue and help with a replacement, refund, or store credit when appropriate.

Can I change my shipping address after ordering?

If your order has not shipped yet, contact us as soon as possible.

We cannot guarantee changes once an order has been packed or shipped, but we will do our best to help.

Can I place a large shipping order for gifts or events?

Yes, depending on timing and availability.

For large gift orders, event favors, corporate gifts, or wholesale shipping, please contact us before ordering so we can confirm quantity, timing, packaging, and shipping options.